Comprehensive Shipping Protection Coverage

Coverage Provider:
This Shipping Protection program is underwritten by American International Group (AIG), a leading U.S.-based insurance provider with industry recognition for commercial insurance solutions.

Coverage Scope:
The protection encompasses compensation for qualifying incidents including:

• Loss of Shipment: Complete non-delivery of the package during transit
• Transit Damage: Physical damage to goods occurring while in transit
• Post-Delivery Theft: Theft occurring after confirmed delivery to the designated address
• Delivery Delays: Failure to deliver within guaranteed timeframes (subject to policy terms)

Claims Procedure:
To initiate a claim process:

1. Contact our dedicated support team through established communication channels
2. Provide your order reference number
3. Submit a detailed incident report including:Tracking documentationEvidence of loss/damage (e.g., photographic documentation)Relevant delivery confirmation records
   The claims team will guide you through subsequent procedures upon initial submission.

Yes. All Realcockx orders ship in plain brown boxes with no branding, no product names, and no images. The sender label shows a neutral company name. Inside, products are sealed in unmarked plastic. Neither the courier nor anyone receiving the package can tell what's inside.

US orders from in-stock items at the California or North Carolina
warehouse ship in 12-24 hours and arrive in 2-5 business days.
Out-of-stock items ship directly from the factory in 7-12days,
plus international transit time. EU orders ship from EU warehouses
when available.

No customs duties or import taxes for US orders — Realcockx ships directly from US warehouses in California and North Carolina. EU orders also ship from local warehouses with no additional fees. For other countries, local customs may apply based on your import regulations.